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FAQ

Quality Policy

At Grabmore, all items undergo stringent quality check before getting displayed on our website. The same is performed before shipping out the product to a customer in-order to ensure maximum customer satisfaction.

If the item arrives damaged, we offer 100% replacement guarantee. To know more, Check Shipping and Return Policies on Grabmore.com.

How do I pay for a Grabmore purchase?

For all the purchases made on Grabmore you can pay through Paypal.

How are items packaged?

All items are shipped in packages with waterproof plastic wrap. For fragile and electronic items, the warehouse team safely secures it with the bubble wrap.

How can I track the delivery of my order?

Products ordered on Grabmore.com are delivered through reputed courier partners. A Tracking ID will be provided for your order to track the delivery on their respective websites of our shipping partners.

Despite this, you can simply find the status of the item location in track your order page found on our website.

How do I check the current status of my orders?

On Grabmore, you can check details of all your orders by logging in to 'My Account'.

On the 'My Account page', click on “View Order Status” to view the status.

What does different order status stand for?

Order Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.

Order Canceled: The order was canceled.

How to cancel an order?

You can cancel an order only before it reaches the "Order shipped" state. Send us an email through the Contact Us form with the order number to cancel the order.

What is Store Credit feature and How do I redeem it?

The Store Credit feature offers great rewards for the buyer. Normally, it gets adjusted automatically at the time of checkout and cannot be redeemed as Cash.

You can see your Store Credit displayed separately under the Order Summary during checkout.

Do I need an account to shop on Grabmore?

Not necessarily, you can shop on Grabmore.com by providing your email ID. However, by creating an Grabmore account to shop you can avail the exclusive offers, track your order with ease and store multiple shipping addresses.

What is “My Account”?

My Account allows you to keep a track of your order, Change password, manage/edit all your personal data like address, phone numbers and email ids.

How do I know my order has been confirmed?

Upon successful payment, the order is internally processed immediately. A confirmation email is sent out to the email address associated with your order/account.

The email would bear details regarding to items you had ordered, expected time of delivery and an unique Order ID.

How to order for a product that is shown as 'Out of Stock' on the website?

Please click the 'Notify Me' button found on the page and we will intimate you once it is available for sale.

How do I buy a Gift Certificate on Grabmore?

It is easy to purchase a 'Gift Certificate' on Grabmore,

Click Gift Certificate on top of the page ( it appears on all pages)

Fill in the details and then proceed by clicking 'Add Gift Certificate to cart’

Once you have completed the checkout process, you will receive an email containing the e-Gift Voucher details.

How do I pay using Gift Certificate?

Go to Grabmore.com and select the items you want to purchase.

When you are ready to checkout, click "Proceed To Pay", the same as our regular checkout.

Select the "Pay By Gift Certificate" Option.

Enter your Voucher Number and the corresponding number when prompted.

In case, the amount of your Gift Certificate is not matching the order total, you will be prompted to select an additional payment method.

Please Note: For all purchases made through Gift Certificate funds get deducted from the same at the time of placing the order. In case of any adjustment or cancellation at a later stage, we will re-issue funds as credit to your Gift Certificate.

Does my Gift Certificate Expire?

Yes, all Gift Certificate expire 1 year from the date of issue.

Will I be able to use 'Promotional Codes' if I use my Gift Certificate?

By all means Yes.

Is there a limitation to use the number of 'Gift Certificates' on a single order?

You can use multiple 'Gift Certificate' on a single order. There are no limitations.

What are the Terms & Conditions surrounding ' Gift Certificate' usage?

A 'Gift Certificate' can only be redeemed on Grabmore.com

You cannot use a 'Gift Certificate' to purchase another 'Gift Certificate'

For order values exceeding the actual 'Gift Certificate' amount, you can pay the balance through Paypal.

If the order value is less against the guaranteed amount of the 'Gift Certificate', the outstanding balance will automatically reflect under 'Gift Certificate' balance in the My Account section.

'Gift Certificate' and unused portions of 'Gift Certificate' expire one (1) year from the date of issue.

A 'Gift Certificate' can never be redeemed for cash however, it is transferable

The website is not responsible for – lost, stolen, used without permission 'Gift Certificate'